Scope of Service

The appropriate and safe operation of clinical (diagnostic and therapeutic) equipment is paramount to the proper functioning of any health care facility. The Clinical Engineering department for the Duke University Health System (DUHS) is responsible for testing, repairing, and maintaining in proper and safe operating condition, the hospital?s diagnostic and therapeutic equipment. Major functions of Clinical Engineering are to:

? Perform incoming inspection, installation, preventive and corrective maintenance, and special request service on clinical equipment owned, and/or used within the health system in compliance with regulatory agencies.

? Provide pre-purchase evaluations of new technology and equipment.

? Assist clinical departments with service contract analysis, negotiations and management.

? Provide coordination of clinical equipment installations including, planning, scheduling, and oversight.

? Research equipment issues for health system professional and administrative staff.

? Participate on various committees.

? Conduct device incident investigations.

Equipment service records are maintained in the Clinical Engineering asset management database. To better serve individual department functions, several service locations are located throughout the Health System:

Location Phone Pager

DUHS Clinical Engineering 681-2525

Duke University Hospital / PDC/ DUAP/Labs 681-2525

DUHS Imaging Engineering 681-2565

Duke University Hospital Periop Services 681-4376 970-1775

Duke University Hospital GI Services 681-2525 970-9581

Duke University Hospital Resp. Care Services 681-3941 970-5764

Eye Center, Operating Rooms 681-2525 970-1775

Eye Center, Clinics 681-2525 970-9581

Outpatient Dialysis, DHN and Morreene Rd. 681-2525 970-6095

Ambulatory Services Center (North Pavilion) 668-2035 970-6027

Durham Regional Hospital/ DASC 470-8184

Duke Raleigh Hospital 954-3583

Type and Availability of Staff

The Clinical Engineering department is staffed with the following job classifications:

Senior Director

Assistant Director

Technical Support Manager

Operations Manager

Administrative Assistant

Data Entry Clerk

Biomedical Equipment Technician

Senior BMET

Senior Certified BMET

Biomedical Equipment Specialist

Imaging Engineer

Senior Imaging Engineer

Location and Hours

The Clinical Engineering Department has various locations across the Duke Health System

The Clinical Engineering shop is staffed Monday through Friday (except Duke Holidays).

Duke University Hospital 7:30am ? 4:30pm

Durham Regional Hospital 8:00am ? 4:30pm

Duke Raleigh Hospital 7:00am ? 3:30pm

On-call coverage can be obtained through the following pagers:

Duke University Hospital Biomedical 970-9581

Duke University Hospital Critical Care Team 970-5764

Duke University Hospital Perioperative Services 970-1775

Duke University Hospital Dialysis Services 970-6095

Durham Regional Hospital 970-5387

Duke Raleigh Hospital 954-3000 (Hospital Operator)

DUHS Imaging Engineering 681-2565

Facilities Supported

The Clinical Engineering Department provides support to Duke University Health System.

The list includes but is not limited to:

Duke University Hospital

Durham Regional Hospital

Duke Raleigh Hospital

PDC

DUAP

ASC

DASC

Dialysis Outpatient

Eye Center

Meeting Patient Care Needs

Clinical Engineering meets the needs of the patients by ensuring that DUHS diagnostic and therapeutic equipment is safe, accurate, available, affordable, and applicable. Clinical Engineering serves as a resource to DUHS staff by performing scheduled and unscheduled inspections, new technology evaluations, pre-purchase evaluations, incoming inspections and device incident investigations.

Clinical Engineering personnel serve on the following committees:

? Safety/ EOC Committees

? Laser Safety Committee

? Product Standardization Committees

? Code Five Committee

? Executive Monitoring Committee

? Capital Equipment Committees

? Dialysis CQI Committees

Standards of Service

Clinical Engineering measures several internal parameters to determine the level of service provided by the department.

Contracts

Clinical Engineering is responsible for maintaining service contracts for diagnostic and therapeutic equipment owned by DUHS.

Performance Improvement

The Clinical Engineering department in a systematic, collaborative, and continuous approach endeavors to deliver optimal service in an environment of minimal risk through the development and monitoring of performance standards.

For further information concerning Clinical Engineering services, refer to your User's Resource Guide or call the Clinical Engineering Department at 681-2525 or e-mail the Senior Director.