Scope of Service - Clinical Engineering ::

Scope of Service

The appropriate and safe operation of clinical (diagnostic and therapeutic) equipment is paramount to the proper functioning of any health care facility. The Clinical Engineering department for the Duke University Health System (DUHS) is responsible for testing, repairing, and maintaining in proper and safe operating condition, the hospital’s diagnostic and therapeutic equipment. Major functions of Clinical Engineering are to:

Perform the following on clinical equipment owned, and/or used within the health system in compliance with regulatory agencies:
1. Incoming Inspection
2. Installation
3. Preventive and Corrective Maintenance
4. Special Request Service
Provide pre-purchase evaluations of new technology and equipment.
Assist clinical departments with service contract analysis, negotiations and management.
Provide coordination of clinical equipment installations including, planning, scheduling, and oversight.
Research equipment issues for health system professional and administrative staff.
Participate on various committees.
Conduct device incident investigations.

Equipment service records are maintained in the Clinical Engineering asset management database. To better serve individual department functions, several service locations are located throughout the Health System:

Location - Telephone and Pager Listing:

DUHS Clinical Engineering - 681-2525

Duke University Hospital / PDC/ DPC /Labs - 681-2525

DUHS Imaging Engineering - 681-2565

Duke University Hospital Periop Services - 681-4376, Pager - 970-1775

Duke University Hospital GI Services - 681-2525, Pager - 970-9581

Duke University Hospital Resp. Care Services - 681-3941, Pager - 970-5764

Eye Center, Operating Rooms - 681-2525, Pager - 970-1775

Eye Center, Clinics - 681-2525, Pager - 970-9581

Outpatient Dialysis, DHN and Morreene Rd. - 681-2525, Pager - 970-6095

Ambulatory Services Center (North Pavilion) - 668-2035, Pager - 970-6027

Durham Regional Hospital/ DASC - 470-8184

Duke Raleigh Hospital - 954-3583

Type and Availability of Staff

The Clinical Engineering department is staffed with the following job classifications:

Senior Director

Assistant Director

Technical Support Manager

Operations Manager

Administrative Assistant

Data Entry Clerk

Biomedical Equipment Technician

Senior BMET

Senior Certified BMET

Biomedical Equipment Specialist

Imaging Engineer

Senior Imaging Engineer

Senior Certified Imaging Engineer

Analyst, IT CE

Location and Hours

The Clinical Engineering Department has various locations across the Duke Health System. The Clinical Engineering shop is staffed Monday through Friday (except Duke Holidays).

Duke University Hospital: 7:30 a.m. - 4:30 p.m.

Durham Regional Hospital: 8:00 a.m. - 4:30 p.m.

Duke Raleigh Hospital: 7:00 a.m. - 3:30 p.m.

On-call coverage can be obtained through the following pagers:

Duke University Hospital Biomedical - 970-9581

Duke University Hospital Critical Care Team - 970-5764

Duke University Hospital Perioperative Services - 970-1775

Duke University Hospital Dialysis Services - 970-6095

Durham Regional Hospital - 970-5387

Duke Raleigh Hospital - 954-3000 (Hospital Operator)

DUHS Imaging Engineering - 681-2565

Facilities Supported

The Clinical Engineering Department provides support to Duke University Health System. This list includes but is not limited to:

Duke University Hospital

Durham Regional Hospital

Duke Raleigh Hospital

Private Diagnostic Clinics (PDC)

Duke Primary Care (DPC)

ASC

DASC

Dialysis Outpatient

Eye Center

Meeting Patient Care Needs

Clinical Engineering meets the needs of the patients by ensuring that DUHS diagnostic and therapeutic equipment is safe, accurate, available, affordable, and applicable. Clinical Engineering serves as a resource to DUHS staff by performing scheduled and unscheduled inspections, new technology evaluations, pre-purchase evaluations, incoming inspections and device incident investigations.

Clinical Engineering personnel serve on the following committees:

Safety/ EOC Committees
Laser Safety Committee
Product Standardization Committees
Code Five Committee
Executive Monitoring Committee
Capital Equipment Committees
Dialysis CQI Committees
Radiation Safety Committee

Standards of Service

Clinical Engineering measures several internal parameters to determine the level of service provided by the department.

Contracts

Clinical Engineering is responsible for maintaining service contracts for diagnostic and therapeutic equipment owned by DUHS.

Performance Improvement

The Clinical Engineering department in a systematic, collaborative, and continuous approach endeavors to deliver optimal service in an environment of minimal risk through the development and monitoring of performance standards.

For further information concerning Clinical Engineering services, refer to your User's Resource Guide or call the Clinical Engineering Department at 681-2525 or e-mail Clinical Engineering.